Privacy Policy

Last Updated: 28 September 2026

Stay Hatch (operated by Riddhi Enterprises) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

Personal Information

• Full name
• Phone number
• Email address (optional)

Booking Information

• Check-in and check-out dates
• Room type and number
• Number of guests
• Hotel details

Payment Information

• Payment method (UPI, card, net banking)
• Transaction ID
• Payment amount
• Card details are never stored on our servers — handled securely by Razorpay

Technical Information

• IP address
• Browser type and version
• Device information
• Pages visited on our site

2. How We Use Your Information

• To confirm and process your bookings
• To share booking details with the hotel partner
• To send booking confirmations and updates
• To provide customer support
• To detect and prevent fraud
• To improve our services
• To send promotional offers (with your consent)

3. Information Sharing

We share your information only with:

Hotel Partners

• Name (for check-in)
• Number of guests
• Check-in and check-out dates
• Your phone number is masked for privacy

Payment Gateway

• Razorpay (for processing payments)
• Your payment details are handled under Razorpay's privacy policy

Legal Requirements

• When required by law or court order
• To protect our rights and safety

We do NOT sell your personal data to any third party.

4. Data Security

• All data is transmitted over HTTPS encryption
• Passwords are securely hashed
• Limited employee access to user data
• Regular security audits and backups

5. Cookies

We use cookies for:

• Keeping you logged in
• Remembering your preferences
• Analytics (Google Analytics)
• Improving site performance

You can disable cookies in your browser settings, but some features may not work properly.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• File a complaint with our Grievance Officer

7. Data Retention

• Active bookings: 3 years
• Inactive accounts: deleted after 1 year
• Financial records: 7 years (as per tax laws)

8. Children's Privacy

Stay Hatch is not intended for children under 18. We do not knowingly collect data from anyone under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our website.

10. Grievance Officer

For any privacy-related concerns, contact: